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Read These Terms Before You Open Your Account

Everything that governs how your limau77 account works — from how you fund it with Touch 'n Go eWallet, Boost, or GrabPay, to how we handle disputes and account closures — is set out here.

Applies to all account holdersCovers deposits, withdrawals and wallet useUpdated terms take effect on publicationContact support if anything is unclear
limau77 Read These Terms Before You Open Your Account
REACH OUR TEAM

Contact Us About Any Term or Account Question

If a clause in these terms raises a question about your account, a pending withdrawal, or how a wallet deposit was processed, our support team is the right place to start. We handle account-specific queries — including term clarifications, payment mismatches, and account suspension questions — through the channels below. Have your registered account details ready when you write in so we can pull up your record without delay.

Live Chat Start a chat session directly from the platform. Have your account ID and the section of the terms you want to discuss ready before you connect.
Email Support Write to us with your query, account reference, and any relevant transaction ID. We respond to term-related questions as a priority case.
Help Centre Browse the Help Centre for term summaries, account-action guides, and answers to common payment and withdrawal questions before contacting us directly.
HOW WE OPERATE

How limau77 Handles Your Account and Data

These terms are not just legal text — they describe real practices we follow every day. From how account data is stored to how wallet mismatches are resolved, our internal processes align with what is written here. If you ever feel that practice does not match the published terms, the right path is to contact support and ask for a review.

Account Data Retention We keep your account data for as long as your account is active and for the period required after closure. You can request a summary of what we hold by contacting support in writing.
Cookie and Session Use We use session cookies to keep you logged in and analytics cookies to see which lobby sections get the most use. You can manage cookie preferences in your browser settings at any time.
Account Security Practice Your account is protected by password and OTP verification at login. Never share your OTP with anyone — limau77 support will never ask for it during a support session.
Requesting Changes or Corrections If your registered details need correcting — name, contact number, linked e-wallet — submit the request via live chat or email with supporting ID. We verify before making any change.

Common Questions About Our Terms and Your Account

These are the questions our support team gets most often when someone is reading through the terms for the first time. If your question is not here, reach out via live chat and we will walk you through the relevant clause directly.

Yes. Completing account registration means you have accepted these terms in full. If you disagree with any clause, do not proceed with registration — contact us first to discuss.

Updated terms go live on this page and apply from that date. Continuing to log in or make deposits after an update counts as acceptance of the revised version.

Your withdrawal wallet — whether Touch 'n Go eWallet, Boost, or GrabPay — must be registered under the same name as your limau77 account. Mismatches trigger a verification hold until resolved.

Send a written request through our email support channel with your account ID. We will compile what we hold on your account and respond within a reasonable period.

The same terms apply across Malaysia. Access to specific features depends on local law in your region — these terms note where access is conditional on that basis.

Raise it with our support team via live chat or email. Reference the specific clause and your account transaction ID. We review term-application disputes as a priority.
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Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.